Shipping Policy

Thank you for shopping with Keepsake Haven. We work to process and deliver your order as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding applicable holidays.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Estimated Delivery Times

Estimated delivery times after an order has been processed are generally:

United States: 5–10 business days
International Orders: 7–20 business days

These are estimates and not guaranteed delivery dates.

Delivery times may vary due to destination, carrier delays, customs processing, weather, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Available shipping methods and rates may vary based on your destination, order value, and products purchased.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If you discover an error in your shipping address, contact us as soon as possible at support@keepsakehaven.shop.

We will try to update the address before shipment, but we cannot guarantee changes once an order has entered processing or has shipped.

Keepsake Haven is not responsible for delivery issues caused by incorrect or incomplete addresses supplied by the customer, except where otherwise required by law.

Lost or Delayed Packages

If your tracking information shows an unusual delay or you believe your package may be lost, please contact us at support@keepsakehaven.shop.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate.

Damaged Packages

If your order arrives damaged, please contact us promptly and provide your order number and clear photos of the product and packaging.

We will review the situation and provide an appropriate resolution where applicable.

International Orders

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, taxes, and customs fees.

Customs processing may also result in additional delivery delays.

Contact

For shipping questions:

Keepsake Haven
Email: support@keepsakehaven.shop
Phone: +1 601-770-3228